You have questions? We've got answers.
Dive into our FAQs to find solutions to common inquiries. If you have a question not answered here, shoot us an email and we’ll be sure to get back to you.
faq
Are your communities dog-friendly?
Yes, Compass Communities is dog-friendly. However, depending on the community you are interested in residing in, there may be size and breed restrictions. Please contact the community directly for more details.
Do you have active adult communities?
Yes, we have several communities that are age-restricted active adult communities.
How do I start the process of buying a home?
RBC Bank offers a program called CLIP tailored for land-lease manufactured homes and recommends using the Mortgage Specialist Locator - RBC Royal Bank - to find a specialist near you. You can also refer to the CMHC website CMHC as well as reach out to your local bank for options.
Can you participate in the Home Buyers’ Plan (HBP)when purchasing a manufactured home?
Yes, manufactured homes are eligible to participate in the HBP. We recommend consulting a mortgage specialist to confirm the programs for which you may qualify.
Do manufactured homes qualify for the first-time home buyer tax credit (HBTC)?
Yes, manufactured homes are included in the HBTC tax credit. Check with your local tax advisor to see if you qualify.
Can I get a loan to buy a home?
Yes, there are options available to you for home loans. Some offer down payments as low as 5%.
How do I sign up for Resident Portal?
Here is a quick guide on how to sign up for the Resident Portal.
When is my rent payment due with Compass Communities?
Your payment to Compass Communities is due on the first of every month. If you are paying via cheque your payment will need to be made to Yukon PropCo, L.P.
How do I set up a recurring ACH payment?
Here is a quick guide on how to set up a recurring ACH Payment in the Resident Portal.
Who do I make my rent cheques payable to?
Your rent checks can be payable to "Yukon PropCo, L.P."
How do I set up recurring debit or credit card payments?
Here is a quick guide on how to set up debit or credit payments in the Resident Portal.
Can I pay with a debit card or credit card?
Yes, this option is available in the Resident Portal. Please note that you will be charged a processing fee when using credit and debit cards as a payment option.
Can I pay my rent with cash?
We do not accept rental payments in cash or email money transfers.
If I have trouble accessing the resident portal who should I contact?
Please reach out to your community manager for any issues you may have in accessing your resident portal.